
                [NEGATIVE RESPONSE TO INQUIRY]
 
 
 
General rules:
 
     * Open letter with specific answer to inquiry.
     * Give reason for inability to fulfill request.
     * Thank writer for his or her interest and patience.
®PG¯
                            COMPANY
                            ADDRESS
                        CITY, STATE ZIP
 
 
 
Date
 
 
 
Name
Company
Address
City, State Zip
 
Dear            ,
 
     [Thank you for your interest in our company.
Unfortunately we can't fulfill your request for information
on XYZ widgets because we do not manufacture them.]
 
     [I have enclosed information on a similar product,
which I hope will be useful to you. I have also provided
general information on our company, its products, and
services.]
 
     Thank you again for contacting us.  If I can be
helpful to you, please call me collect, or use our toll-free
number.
 
Sincerely,
 
 
 
Representative
