
                [APOLOGY FOR COLLECTION LETTER]
 
 
General rules:
 
     * Apologize calmly for the error and the inconvenience.
     * Get to the point; be brief.
     * End on a positive note.
®PG¯
                            COMPANY
                            ADDRESS
                        CITY, STATE ZIP
 
 
 
 
 
 
Date
 
 
 
Name
Address
City, State Zip
 
Dear           ,
 
     I hope you will accept my sincere apology for the
erroneous letter we sent you.
 
     Your account, as usual, is in perfect order.
 
     We make every effort to prevent computer-generated
mistakes; nevertheless, as efficient as our staff is, it
does err once in a great while.
 
     I am sorry if this has inconvenienced you in any way.
 
Sincerely,
 
 
 
Name
Title
