
                  [GENERAL LETTER OF APOLOGY]
 
 
General rules:
 
       * Thank writer for taking the time to notify you of his
         or her concerns
       * Apologize for the inconvenience or dissatisfaction.
       * Explain your responsibility/lack of responsibility for
         the situation
       * Whether you are at fault or not, offer some small
         token to ease the inconvenience, if at all possible
®PG¯
                            COMPANY
                            ADDRESS
                        CITY, STATE ZIP
 
 
 
Date
 
 
 
Name
Address
City, State Zip
 
Dear           ,
 
     Thank you for your recent letter pointing out [the
problem].  It is our policy to make sure all our customers
are satisfied ones, so it is helpful to have a chance to
respond to your useful criticism.
 
     We are sorry this situation has inconvenienced you.
We are exploring solutions to the problem and will make
every effort to improve in the area you suggested.
 
Sincerely,
 
 
Name
Title
