
                [APOLOGY FOR EMPLOYEE'S ACTIONS]
 
 
General rules:
 
     * Thank customer for bringing matter to your attention.
     * Apologize for the specific incident.
     * Do not speak negatively about employee.
     * Close letter with request for forgiveness and wish for
       continued patronage.
®PG¯
                            COMPANY
                            ADDRESS
                        CITY, STATE ZIP
 
 
Date
 
 
 
Name
Address
City, State Zip
 
Dear               ,
 
     Thank  you for notifying me about the unpleasant incident to
which  you  were subjected.  Please accept my  apology  for  [em
ployee]'s behavior.
 
     I have discussed the incident with [him/her] and I have been
assured  it  will not happen again.  There is no excuse for  what
happened,  but I wanted to let you know this was an unusual  cir
cumstance that is not likely to be repeated.
 
     I am grateful for your patronage and hope you will accept my
apology for the incident.
 
Sincerely,
 
 
Name
Title
 