        [ACKNOWLEDGEMENT OF CUSTOMER COMPLAINT]

General rules:
     
     * Acknowledge receipt of complaint the first time it is 
        sent.
     * Assure the writer you are doing your best to solve 
        the problem.
     * Apologize and indicate you will notify them 
        concerning the outcome.
                         COMPANY
                         ADDRESS
                     CITY, STATE ZIP



Date


Name
Address
City, State Zip


Dear                  ,
     I have received your letter of [March 1], and wanted to 
thank you for bringing your concerns to my attention.
     It is our policy at [XYZ] Co. to make sure every 
customer is a satisfied customer, so I am personally 
investigating the matter to determine what has happened and 
what we can do to correct the situation.
     I am sorry for any inconvenience this may have caused 
you. I will be in contact with you as soon as the matter is 
resolved.


Sincerely,



Name
Title

