            [ACKNOWLEDGEMENT OF CUSTOMER COMPLAINT]


General rules:

       * Acknowledge receipt of complaint the first time it is
         sent.
       * Assure the writer you are doing your best to solve the
         problem.
       * Apologize and indicate you will notify them concerning
         the outcome.

                            COMPANY
                            ADDRESS
                        CITY, STATE ZIP



Date


Name
Address
City, State Zip

Dear                  ,

     I have received your letter of [March 1], and wanted
to thank you for bringing your concerns to my attention.

     It is our policy at [XYZ] Co. to make sure every
customer is a satisfied customer, so I am personally
investigating the matter to determine what has happened and
what we can do to correct the situation.

     I am sorry for any inconvenience this may have caused
you. I will be in contact with you as soon as the matter is
resolved.

Sincerely,



Name
Title
 
